Lansdowne, 49a Priory Road, Hampton, Middlesex, TW12 2PB
Telephone: 020 8979 5150
Sorry, we're closed
Christmas Holiday Resources 2022 Patient Feedback – Friends and Family test London Pharmacy opening hours for Christmas and New Year Holidays 2022/2023 Flu Clinics 2022 NEW APPOINTMENT TRIAGE SYSTEM – ACCURX TRIAGE AskAboutAsthma Action Week Jubilee Weekend– Please see the poster for information. The NHS is still here for you this bank holiday: 2nd May 2022 London Pharmacy opening hours for Early May Bank Holiday 2022 Extra GP services on Easter Bank Holiday weekend
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The PALS/patient enquiry service for non-primary care issues is operated by Richmond CCG – 020 8734 3001 or email@example.com
NHS England contact details are as follows:
Telephone 0300 311 22 33
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Accurx On-line Triage -For Medical triage, Prescriptions and fit notes and Medication Reviews [8.00am -5.00 pm]
Order your Prescription- via Patient Access on line [ Appointment on line has been disabled, please use Accurx On-line]