Appointments

Please fill in the AccurX traige form if you want to book a non-emergency appointment. For more information please click on the link below

AccurX Triage System 

The practice phone lines are answered between 08:30 & 18:00.

We are participating in in the extended hours to improve you access to doctors.
This will mean that we have appointments available on Thursday evenings for you to book between 18:30 – 20.30.

We try hard to keep our appointments running to time and ask you to be punctual to help us achieve this. If you cannot keep an appointment for whatever reason please let us know ASAP so that it can be allocated to someone else.

Please try to make sure you arrive in good time for your appointment, taking into account journey times when booking appointments and planning your arrival.

We do understand that an occasional delay is unavoidable therefore if you arrive within a reasonable time of your appointment then clinician will see you.

We allow patients to be seen if they arrive within 10 minutes of their appointment time.

Arrivals after these times are seen at the discretion of the clinician, although patients will generally be asked to rebook.

Late arrivals that lead to cancellation cause an appointment to be wasted which could have otherwise been used. It is important that you arrive on time. Please also remember that one patient’s late arrival can have knock on effects on other patients appointment times, causing the Doctors to run late. Thank you for your co-operation in this matter.

Each appointment is for one person only.

Emergency Appointments 

If your appointment is urgent & cannot wait please telephone the surgery on 0208 979 5150. If your problem cannot wait until the following day you will be offered an emergency appointment. It may not be possible to book this with your usual doctor but you will be able to see emergency doctor or perhaps a nurse.

Phlebotomist (solely take blood samples)

Blood test appointments (morning only) are available at the surgery on select days.

Guidelines for fasting blood tests:

1) Absolutely nothing by mouth (except water) for 12hrs prior to test

2) No alcohol for 48hrs prior to test

3) No undue exertion for 24hrs prior to test

4) No smoking on morning of test

5) If on insulin, there is no need to fast.

Nurses

Appointments are available Monday to Friday. Our nurses have specialist clinics including sessions for cervical smears, child immunisations, dressings, injections, spirometry, ear syringing, asthma, travel advice and family planning. Please ask the receptionist for advice if needed, when booking your appointment.

Healthcare Assistant

Specialist clinics are available for diabetic checks, blood tests, spirometry, INR, ECG’s and smoking cessation.

Other specialists (Midwife on Tuesday)

This is a clinic managed by Kingston Maternity Department to see patient locally. You can self-refer for antenatal care at Kingston Hospital – Kingston Maternity referral form – Kingston Hospital

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Thank you.