Appointments

Please fill in the AccurX triage form if you want to book a non-emergency appointment. For more information please click on the link below – AccurX Triage System 

General Appointment Information 

• Phone line: The practice phone lines 0208 979 5150 and 0208 979 3306 are answered between 08:30 & 18:00. Emergency line 0208 979 3306 is open during lunch closure 1.00 pm -2.00 pm.
• Extended Hours Access: We are participating in the extended hours to improve your access to doctors.
  This will mean that we have appointments available on Thursday evenings for you to book between 18:30 – 20.30.
• Keeping your appointment time/cancellations: We try hard to keep our appointments running to time and ask you to be punctual to help us achieve this. If you cannot keep an appointment for whatever reason please let us know ASAP so that it can be allocated to someone else. We allow patients to be seen if they arrive within 10 minutes of their appointment time. Arrivals after these times are seen at the discretion of the clinician, although patients will generally be asked to re-book.
• Each appointment is for one person only: Please book a separate appointment if you want to discuss another member of the family.
• Dental Appointments: Please be advised we are not able to deal with dental problems. Please contact your dentist or ring 111 to get an emergency appointment with a Dentist.
• Emergency Eye Problems: You can ring 020 8934 6799 Royal Eye Unit at Kingston Hospital to get triaged and they will make an appointment accordingly.
• Appointments by phoning the surgery: We have provisions for under 5 years and over 80 years who are unwell, where we can book directly for a phone call with a Doctor, without a triage-on-line.  We can also book emergency appointments over the phone with our emergency doctor of the day. Routine problems WILL NOT be booked with an emergency doctor, you will be asked to fill in the online triage form.
  

Phlebotomist (solely take blood samples)

Blood test appointments (morning only) are available at the surgery on select days.

Guidelines for fasting blood tests:

1) Absolutely nothing by mouth (except water) for 12hrs prior to test

2) No alcohol for 48hrs prior to test

3) No undue exertion for 24hrs prior to test

4) No smoking on morning of test

5) If on insulin, there is no need to fast.

Nurses

Appointments are available Monday to Friday. Our nurses have specialist clinics including sessions for cervical smears, child immunisations, dressings, injections, spirometry, ear syringing, asthma, travel advice and family planning. Please ask the receptionist for advice if needed, when booking your appointment.

Healthcare Assistant

Specialist clinics are available for diabetic checks, blood tests, spirometry, INR, ECG’s and smoking cessation.

Other specialists (Midwife on Tuesday)

This is a clinic managed by Kingston Maternity Department to see patient locally. You can self-refer for antenatal care at Kingston Hospital – Kingston Maternity referral form – Kingston Hospital

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Thank you.