Rapid  Health  Triage  Guide

How to make an appointment

You can book an appointment online through our Rapid Health system. To help make your experience as smooth as possible, please read and follow the steps below.

Step 1 – Click Access Rapid Health Triage at the bottom of the page

Step 2 – Click Adult medical request if you have a NEW medical symptom or problem

OR

Click Questions and admin if you need one of the following:

• To ask the doctors a question about your medication, symptoms that have not resolved, treatment, or to book a follow‑up – click Ask a question
• Request a letter or report
• Further information you may need regarding your referral
• Fit‑note request
• Test‑result requests (check the NHS app first)
• Repeat‑prescription request
• Travel clinic request
• Update personal details (This can be done via the NHS app or on our website : link: Update your details « Hampton Medical Centre
• Register for electronic prescribing

OR

Click Self‑help information for trusted NHS advice on your symptoms or conditions.

Step 3 – Provide your information: fill in your name, date of birth, postcode, phone number, and email address.

Step 4 – Answer questions carefully to book the correct appointment for your issue or request.

Based on your responses, you may not be able to book an appointment immediately, but your request will be seen by a doctor by the end of the next working day and they will either call or email you with an appointment.
Please avoid sending numerous requests about the same issue.

Please note that you will be contacted by email or phone.

(Insert “Access Rapid Health Triage” button image here)

We will NOT be using the online system for the following appointments, which can still be booked by contacting Reception:

• Routine practice‑nurse appointments
• Annual reviews with a nurse (e.g.: Diabetes, Asthma, COPD, Blood pressure)
• Home visits
• Palliative‑care patients
• Pharmacist appointments

If you do not have access to the internet, you can still call the surgery and one of our Patient Services Advisors will guide you through the triage form.

Carers and housebound patients – If you look after somebody, are looked after by a carer, or are housebound, please tell our reception team. It is important that we have this information on your medical records so we can provide appropriate care and support.

Rapid Health is open for patients to submit their requests from 8am – 6.30pm on weekdays.

ACCESS RAPID HEALTH TRIAGE

 

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We are working on adding a feature where you can also access Rapid Health using your NHS App