Accessing someone else’s healthcare records and information
Patients may choose to share their login details or information from their online medical records on an informal basis; however, they should be made aware of the potential risks this poses to the security and confidentiality of their clinical information.
The alternative is formal proxy access, which must be arranged through the GP practice and is subject to appropriate verification checks and safeguards.
Wherever possible, it is considered best practice to have formal proxy access arrangements in place.
| Formal proxy access | Informal proxy access |
| Proxy has their own account and login credentials | Proxy uses the patient’s account and login credentials |
| Proxy may be given a level of access tailored to the patient’s wishes and different from that of the patient, e.g. only enough access to order repeat prescriptions.
A patient may choose to have more than one proxy, and each can have a different level of access. |
Proxy has exactly same level of access as the patient |
| GP computer system may offer an audit trail of who has accessed the patient’s account | No audit trail showing who has accessed the patient’s record, only that the record has been accessed through the patient’s online account. |
| If needed, the practice may withdraw the proxy access at any time without affecting the patient’s access | Practice can only withdraw the proxy’s access by switching off the patient’s access. Patient’s access can be reinstated with a new set of login credentials |
For Proxy Access, Please complete this form – Click Here
Visit the Practice in person and hand to reception your completed application form. Please inform the receptionist whether you’ve read the information leaflet.
Please Note that we also have the application form and information leaflet at reception if you are unable to download, complete and print it.
Show your Identification – two forms of ID. one photo ID such as Passport, drivers licence, freedom pass etc and also one form of ID with your home address such as recent utility bill, bank statement etc.
Once you have completed the above steps, the practice will process your registration and email you a Pin Document which you need in order to gain full access to your digital medical records.
Once you have registered your account, you will have full access to all the online services you requested
